Yoga Paws Europe Terms and Conditions

Effective date: 4 September 2026

1. About These Terms

These Terms and Conditions apply to bookings, gift cards and other services purchased through the Yoga Paws Europe website. By completing a purchase, the customer agrees to these terms.

Yoga Paws Europe is operated by Yoga Paws S.à r.l.-S., a company established in Luxembourg.

RCS registration number: B311190

Contact email: support@yoga-paws.com

2. Bookings and Contract Formation

Bookings must be completed through the Yoga Paws online booking system unless otherwise agreed in writing.

A booking becomes confirmed when payment has been received and a booking confirmation has been issued. Customers must check their confirmation and notify Yoga Paws promptly if any information is incorrect.

The person making a group booking is responsible for providing these terms, the Participant Agreement and relevant event information to every participant included in the booking.

3. Prices and Payment

Prices are displayed in euros unless otherwise stated and include applicable taxes where required.

Full payment is required when booking. Payments are processed securely by our payment providers. Yoga Paws does not directly store complete payment-card information.

Promotional codes, discounts and special offers are subject to their stated conditions and cannot be exchanged for cash.

4. Customer Cancellations, Refunds and Rescheduling

All bookings are final. Yoga Paws does not provide refunds or guaranteed rescheduling for change of mind, illness, travel disruption, lateness, scheduling conflicts or failure to attend, except where required by applicable law.

A customer may transfer their ticket to another eligible participant by providing Yoga Paws with the replacement participant's name before the session. The replacement participant must satisfy the age requirements and complete the Participant Agreement.

Yoga Paws may consider a discretionary rescheduling request when it is received more than two complete calendar days before the event date. The request must therefore be received by 23:59 local time at least three calendar days before the event. For example, a request for a Saturday event must be received by 23:59 on Wednesday. A request received at any time on Thursday or later falls outside this period.

Submitting a request does not guarantee that it will be approved. Any approved rescheduling is subject to availability and may be offered as a transfer to another eligible Yoga Paws session rather than a refund.

Nothing in this section limits any refund, cancellation or other consumer right that cannot legally be excluded.

5. Statutory Withdrawal Rights

Bookings for leisure activities taking place on a specific date or during a specific period may be excluded from the standard 14-day withdrawal right under applicable European consumer law.

Where a statutory withdrawal right applies to another purchase, including an unused gift card in applicable circumstances, Yoga Paws will honour that right in accordance with the law. Any applicable instructions and deadlines will be provided during or after purchase.

6. Cancellations or Changes by Yoga Paws

Yoga Paws may cancel, relocate or reschedule a session because of animal welfare concerns, venue problems, instructor availability, insufficient attendance, unsafe conditions, government restrictions or other operational circumstances.

If Yoga Paws cancels a session and does not provide the booked service, customers may choose between an available replacement session and a refund of the affected ticket price.

If a material change is made to the event time or location and the customer cannot reasonably attend, Yoga Paws will provide an appropriate transfer or refund where required by law.

Yoga Paws is not responsible for reasonable incidental costs such as transport, accommodation or parking unless liability for those costs cannot legally be excluded.

7. Age Requirements

Participants must be at least 12 years old.

Participants aged 12 to 14 must attend with a responsible adult. Participants under 18 must have the Participant Agreement completed and signed by a parent or legal guardian.

Yoga Paws may apply a higher minimum age where required by a venue, insurer or local law. Any different requirement will be stated on the relevant booking page.

8. Participant Agreement

Every participant must complete the Yoga Paws Participant Agreement before taking part.

Participants must provide accurate information and follow all reasonable safety, hygiene, handling and animal welfare instructions. A participant who does not complete the agreement may be refused admission without a refund, except where applicable law requires otherwise.

9. Session Format

Yoga Paws sessions generally include beginner-friendly, floor-based yoga and supervised interaction with animals. The exact structure may vary according to the animals' needs, the venue and the nature of the event.

Participants do not need previous yoga experience. Participation in each movement is voluntary, and participants should remain within their own physical limits.

Session descriptions and timings are provided in good faith but may be adjusted where reasonably necessary.

10. Animals and Animal Welfare

Animal welfare takes priority at every Yoga Paws event.

Animals may choose whether to interact, play, explore or rest. Participants must not chase, restrain, feed or handle an animal contrary to staff instructions.

The breed, number, age or individual identity of the animals may change because of health, welfare or circumstances outside Yoga Paws' reasonable control. Photographs used in marketing are illustrative and do not guarantee that the pictured animals will attend a particular session.

Where an animal welfare concern arises, Yoga Paws may alter or end animal interaction without prior notice. A reasonable welfare-led adjustment does not automatically entitle a customer to a refund where the essential booked experience has still been provided.

11. Arrival and Late Attendance

Participants should arrive at the time stated in their booking information.

Late admission may be refused if entering would disrupt the session, create a safety concern or affect animal welfare. Failure to arrive on time does not ordinarily entitle the participant to a refund or rescheduling.

12. Participant Conduct

Participants must behave respectfully towards the animals, staff, venues and other guests.

Yoga Paws may refuse admission or remove a participant whose behaviour is unsafe, disruptive, abusive, intoxicated or contrary to animal welfare instructions. No refund will ordinarily be provided in these circumstances.

13. Allergies and Personal Health

Participation may involve contact with animals, fur, saliva, cleaning products and other potential allergens.

Participants are responsible for considering whether the experience is suitable for them and for obtaining medical advice where appropriate. Relevant practical requirements should be communicated before the session wherever possible.

Yoga Paws cannot guarantee an allergen-free environment.

14. Personal Belongings

Participants remain responsible for their personal belongings. Yoga Paws will take reasonable care but is not responsible for loss, theft or damage unless it results from negligence or another liability that cannot legally be excluded.

15. Photography and Video

Yoga Paws may take photographs or videos at selected sessions. Promotional use of identifiable images will be based on an appropriate lawful basis and, where required, separate consent.

Consent for promotional photography is optional and is not a condition of booking or participation. A participant may tell the event team that they do not wish to be photographed.

Customers may take personal photographs where permitted, provided they respect the privacy of others, follow staff instructions and do not disrupt the session or compromise animal welfare.

16. Gift Cards

Yoga Paws Europe gift cards may be redeemed against eligible services offered through the Yoga Paws Europe website.

Gift cards:

• do not expire unless a different lawful expiry period is clearly stated at purchase;

• cannot ordinarily be exchanged for cash;

• cannot be used to purchase another gift card;

• are subject to session availability;

• may be transferred to another person; and

• must be protected by the purchaser and recipient against unauthorised use.

Yoga Paws is not responsible for a lost, copied or misused gift-card code unless the loss results from Yoga Paws' systems or negligence.

If the booking price exceeds the gift-card balance, the difference must be paid using an accepted payment method. Any unused balance will remain available on the gift card.

Statutory consumer rights continue to apply.

17. Intellectual Property

The Yoga Paws name, logo, website content, photographs, videos, designs and written materials are owned by or licensed to Yoga Paws.

They may not be copied, reproduced, sold, modified or used commercially without prior written permission, except where permitted by law.

18. Liability and Consumer Rights

Participants voluntarily accept the ordinary and inherent risks associated with gentle physical activity and interaction with live animals.

Yoga Paws does not exclude or limit liability for death or personal injury caused by negligence, fraud, deliberate misconduct, breach of mandatory consumer law or any other liability that cannot legally be excluded.

Nothing in these terms removes or restricts the customer's mandatory rights under applicable national, European Union or European Economic Area consumer law.

Subject to those mandatory rights, Yoga Paws is not liable for losses that were not reasonably foreseeable when the booking was made or for business losses arising from a consumer booking.

19. Circumstances Beyond Our Reasonable Control

Yoga Paws is not responsible for delay or failure caused by circumstances beyond its reasonable control, including severe weather, transport interruption, venue closure, public-health restrictions, utility failure or an unexpected animal welfare emergency.

Where the booked service cannot be provided, Yoga Paws will offer the remedy required under applicable consumer law.

20. Complaints

Customers should submit complaints through the Contact page or email support@yoga-paws.com.

Please include the booking name, event date, location and a clear description of the concern. Yoga Paws will review the complaint and respond within a reasonable period.

Nothing in this process prevents a customer from contacting an applicable consumer-protection authority or recognised alternative dispute-resolution body.

21. Privacy

Personal information is handled in accordance with the Yoga Paws Europe Privacy and Cookie Policy.

22. Applicable Law and Jurisdiction

These terms are governed by the laws applicable to Yoga Paws S.à r.l.-S. and the country in which the relevant session is delivered.

Customers retain any mandatory protections provided by the laws of their country of residence. Nothing in these terms restricts the right to bring proceedings before any court that has jurisdiction under applicable national or European law.

23. Changes to These Terms

Yoga Paws may update these terms when its services, legal obligations or business practices change.

The terms applying to a booking will ordinarily be those presented when the booking was completed, unless a change is required by law or expressly accepted by the customer.

24. Severability

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.